Psychotherapy billing

Billing FAQ

We want to make your experience as clear and smooth as possible. These answers to common questions should help you navigate the billing process. If you don’t see what you’re looking for, or need further assistance, feel free to reach out and we’ll work with you to find a solution.

New client?

We're thrilled to have you on board! To ensure you kickstart your wellness journey successfully, we've outlined a list of quick and easy steps to guide you through the initial stages.

View New Client Checklist
  • How do I set up the client portal?

    First, make sure that we have your correct name, date of birth, and email address. Then follow these simple instructions AND take a tour of your new Client Portal!

  • How do I upload my ID and insurance card(s)?

    In your portal, select “Upload Documents” from the purple navigation bar. It is quite simple to take pictures of the front and back of your cards on your phone and then log into the portal from your phone to upload the images. Quick and easy.

    Here is a step-by-step tutorial to assist you.

    And, remember, we do not receive a notification if you upload your documents. PLEASE ALSO MESSAGE US THROUGH YOUR PORTAL to let us know. Thank you so much!

    If we do not have your correct insurance information on file, you will be responsible for the private pay rate of your service. See “What are your billed rates for sessions?” for more information on our rates.

  • How do I add my credit card for autocharge?

    There are two options for clients at LynLake – either pay your invoice within 14 days OR add your payment method(s) to your client portal to be automatically charged after your service is billed/insurance processes.

    Instructions for how to add your payment method(s) to your client portal are found HERE.

    If you need any other options, please message Billing & Payments through your portal (see next question).

  • How do reach out when I have a question?

    Of course, you can call our office if you would prefer (612-979-2276), but the best way to reach out with questions is through your client portal. When you log into your portal, select “Messages” from the top navigation bar – choose the nature of your question and you are all set to write and send your message.

  • What are your billed rates for sessions?

    Our rates depend on the type of service provided and the discount the insurance provider applies. Full billable rates for some of the most common services are listed below, with some listed as ranges depending on the length of the session and other factors.

    • Psychotherapy
      • Intake (Diagnostic) Assessment: $265
      • Follow-Up: $145-$200
      • Group: $115
      • No Show / Late Cancel: minimum $100
    • Psychiatry / Medication Management
      • Intake (Diagnostic) Assessment: $440+
      • Follow-Up: $315+
      • No Show / Late Cancel: minimum $180
    • Nutrition Therapy
      • Intake Assessment: $280
      • Follow-Up: $110-$165
      • No Show / Late Cancel: minimum $100
    • Psychological Testing
      • Intake (Diagnostic) Assessment: $265
      • Follow-Up (depending on sessions and tests administered): $138-$2000+
      • N-648 (Medical Disability Exception for U.S. Citizenship): $500+
      • No Show / Late Cancel: minimum $180
    • Neurofeedback
      • Rates: Variable
      • No Show / Late Cancel: $75
    • Acupuncture
      • Rates: Variable
      • No Show / Late Cancel: $75
    • Yoga Therapy
      • Intake: $170
      • Follow-Up: $85
      • No Show / Late Cancel: varies by provider
    • Reiki & Wellness Coaching
      • Please inquire
    • Massage or CranioSacral Therapy
      • These modalities are not generally covered by insurance but might be under your FSA/HSA plan. Massage may also be covered under an auto insurance plan when used as rehab after an accident and with MD or DC referral. Please read your company’s policy to determine if coverage may be available for you.
    • No Show / Late Cancel Fee
      • Minimum fee of $100 for psychotherapy and other services
      • Minimum fee of $180 for psychiatry and psychological testing
      • No Show / Late Cancel fees are unable to be billed to health insurance
      • Clients with certain state-sponsored plans are not subject to late cancel fees
    • Sliding Fee Scale
      • A reduced/sliding fee scale is offered by many providers to those eligible and is standardized based on the Federal Poverty Guidelines

    For more accurate information, please ask your provider what services and units they plan to bill and call your insurance company to inquire about your benefits. You may need to provide LynLake’s NPI (1609355163) during this call.

  • Do you accept health insurance?

    LynLake is in-network with most major commercial and state-based insurance plans, including:

    • Aetna
    • America’sPPO / HealthEZ
    • Behavioral Health Plan (BHP)
    • Bind/Surest
    • BlueCross / Blue Shield (BCBS, BCBSMN)
    • Cigna
    • Health Partners (HP)
    • Hennepin Health (HH)
    • First Health Network
    • Magellan
    • Medica
    • Medical Assistance (MA / MHCP)
    • Medicare Part B
    • Optum
    • PreferredOne
    • UCare
    • United Behavioral Health (UBH)
    • United Health Care (UHC)
    • United Medical Resources (UMR)
    • Veterans Affairs (VA) Community Care Network (CCN)

    In addition to commercial and state-based insurance coverage, LynLake provides the following payment options:

    • Employee Assistance Program (EAP) (select plans and select providers only)**
    • Private / Self-Pay (please see above for rates)
    • Pro-Bono (as eligible; limited)
    • Sliding-Fee Scale (as eligible; standardized based on Federal Poverty Guidelines)


    * If you have an insurance type that is not listed above (e.g., PrimeWest; Tricare) we may still be able to provide services that are covered “out of network” by your insurance. For more information, please call the Member Services number on the back of your insurance card to see if your health benefits cover services at Lyn-Lake Psychotherapy & Wellness. Our NPI# is 1609355163.


    * Please note that not every LynLake provider is in-network with every plan, and your plan may or may not cover particular specialty services, such as nutrition therapy, psychological testing, or acupuncture. We recommend you contact your insurance plan for information. Our Referrals Specialists will work with you to match you with a provider who best meets your needs. Your provider will also talk with you about how to check your benefits prior to beginning services.


    **Please note that we must receive and input your EAP information into our system before you begin services otherwise you will be responsible for the standard, non-EAP rate for your billed sessions.

  • Will insurance cover health and wellness coaching?

    Wellness coaching or lifestyle medicine coaching is a relatively new field. Because of this, private-pay is the only payment accepted. You can schedule your appointment and make your payment directly by visiting

    We recommend you look for providers with certifications or wellness-related coaching credentials from organizations like WellCoaches, or the International Coaching Federation (ICF).

  • Can I do one wellness coaching session?

    Yes, you can. However, change takes time, especially if you’re working to make shifts in long-standing behaviors or want to introduce new ways of being. Signing up for a wellness coaching bundle helps show your commitment to change and dedication to the process.  After you’ve completed a 12-week program, monthly or quarterly drop-in sessions are typically available to serve as an accountability resource for you.

  • How much does it cost for Ketamine Assisted Psychotherapy (KAP)?

    If you are deemed a good candidate for Ketamine Assisted Psychotherapy (KAP), your therapist will explain the costs and typical course of treatment. The diagnostic assessment, preparation therapy sessions, and integration therapy sessions are all billed (to insurance if you carry it) using traditional psychotherapy codes (typically 90791 and 90837). A medical evaluation and the medicine session(s) are not billed to insurance and are the out-of-pocket (self-pay) responsibility of the client.